AgentX Non Emergency

With a decrease in personnel and an increase in the number of total public safety calls, our nation’s Public Safety Answering Points (PSAPs) require transformational solutions to ensure non-emergency calls receive timely and effective attention, without impacting wait times for emergency calls. AgentX is the solution to streamline and automate non-emergency calls by integrating with your current websites or FAQ pages using advanced AI techniques to provide your citizens with timely, helpful information to address their non-emergency issues. Many cities have informational websites and social media campaigns to address non-emergency concerns, but some citizens still call the PSAP when the proverbial “cat is stuck in the tree”.

Human-like qualities

Provide conversational self-service options to your callers leveraging AgentX's multi-linqual abilities (using Speech Synthesis Markup Language) to take that experience to the next level. With 18 languages and 27 dialects, AgentX is ready to chat with almost everyone.

Omni-Channel Solution

Customers can reach you how they want, when they want; SMS, WebChat, voice and more.

Affordable Call Transfers

Whether it's transferring calls between departments and agencies or integrating with your current SIP infrastructure, AgentX makes it happen efficiently.

End-to-end Call Recording

As an optional service, call recording can be enabled.

Analytics and Dashboards

With rich analytic tools, provide the information you need to see how effective your Q&A's are in addressing your callers.

Call volume, characteristics and performance metrics can also be investigated using the same interface.

AgentX Acceleration

Use our specialist professional services skills to identify your caller needs and optimize their experience and your cost

PSAP Integration (Advanced Feature)

Use data captured by your PSAP to populate your automated call dialogue and integrate with our CAD system

Generative AI in the Contact Center (Advanced Feature)

Leverage GenAI capabilities to support your callers with diverse knowledge base answers in real-time.

Introducing

Features

Contact Us